Spinus Studio
Happiness Lane, Gongshu District Hangzhou, Zhejiang, China, CN 310030
Please read our shipping, refund and returns policy carefully before placing your order.
This policy applies to handmade, made-to-order, and original items purchased from Spinus Studio.
Introduction
At Spinus Studio, each handmade piece is created with care and attention. Because many of our products are handmade or made to order, our refund and return policy is a little different from mass-produced items. Please read the information below before placing your order.
Shipping & Customs (VAT)
• Processing Time: As our crochet flower bouquets are meticulously handmade to order, please allow 5-7 business days for us to craft your order before shipment.
• Customs, VAT & Import Taxes: International buyers, including those in the EU and UK, are responsible for all import duties, VAT, and taxes. These charges are the buyer’s responsibility and are not included in the item price or shipping cost.
• Unpaid Customs: If a package is returned due to unpaid customs fees, the original shipping costs will not be refunded.
• Important Regional Notices:
• South Korea: To ensure smooth delivery, please provide your Personal Customs Clearance Code (PCCC) in the order notes at checkout.
• Taiwan: To ensure smooth customs clearance, please provide your full real name in Chinese and a valid local mobile number. We also recommend registering on the “EZ WAY” (易利委) app.
Order Cancellation
If you would like to cancel your order, please contact us as soon as possible at support@handmade-spinus.com and include your order number in the subject line.
We will do our best to help if your order has not yet been shipped. If the order has already been shipped, cancellation is no longer possible.
Returns
We accept returns within 20 days of shipment for eligible items.
To be eligible for a return, the item must be:
• Unused
• In its original condition
• Returned with original packaging when possible
Please note that customized items, made-to-order items, and final sale items may not be eligible for return, unless they arrive damaged or incorrect.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or we sent the wrong item.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please include:
• Your order number
• A brief description of the problem
• Clear photos of the item and packaging
We will review the issue and do our best to provide a suitable solution.
Refund Processing
Once your return is received and checked, your refund will be processed.
Please allow 2–3 weeks for the refund to be completed.
Refunds apply to the returned item only. Original shipping costs are not refundable.
To initiate a return please print, fill out, and include the following form in your return package: View Return Form
Return Address
Spinus Studio
Happiness Lane, Gongshu District, Hangzhou, Zhejiang, CN 310030
Need Help?
If you have any questions about your order, returns, or refund eligibility, please contact us at:
support@handmade-spinus.com